Voice of the Customer

VOC

Voice of the Customer

It’s the perfect time to reassess your quality assurance program with respect to the voice of the customer, providing customers with best in class service/product quality

The “voice of the customer” is the term used to describe the stated and unstated needs or requirements of the customer

Are Quality Assurance actions timely, proactive, professional, and attentive, QA members are helpful, and knowledgeable?

Do Quality staff members engage the customer in a sincerely positive manner?

Are Quality areas clean, well organized and the equipment functional and calibrated?

When a customer rejects product, how well does QA handle those incidents?

Is there a sense of urgency for customer requests/inquiries?

VOC VOC VOC

Quality Assurance 2016 -Voice of the Customer

It’s the perfect time to reassess your quality assurance program with respect to the voice of the customer, providing customers with best in class service/product quality

The “voice of the customer” is the term used to describe the stated and unstated needs or requirements of the customer

Are Quality Assurance actions timely, proactive, professional, and attentive, QA members are helpful, and knowledgeable?

Do Quality staff members engage the customer in a sincerely positive manner?

Are Quality areas clean, well organized and the equipment functional and calibrated?

When a customer rejects product, how well does QA handle those incidents?

Is there a sense of urgency for customer requests/inquiries?

Quality Assurance 2016 -Voice of the Customer

It’s the perfect time to reassess your quality assurance program with respect to the voice of the customer, providing customers with best in class service/product quality

The “voice of the customer” is the term used to describe the stated and unstated needs or requirements of the customer

Are Quality Assurance actions timely, proactive, professional, and attentive, QA members are helpful, and knowledgeable?

Do Quality staff members engage the customer in a sincerely positive manner?

Are Quality areas clean, well organized and the equipment functional and calibrated?

When a customer rejects product, how well does QA handle those incidents?

Is there a sense of urgency for customer requests/inquiries?