Active Listening
Nearly everyone has attended a meeting and noticed someone daydreaming, not paying attention, interrupting, talking over someone, or worse, commandeering the meeting, and not listening
When this occurs, we have failed to communicate. We typically then create unnecessary additional problems beyond the original concern due to miscommunication
When we observe how the most successful managers conduct themselves, these are the qualities that they repeatedly exhibit
- Spend twice as much time listening instead of talking!
- Don’t finish the sentences of others.
- Don’t live in a world of their own while others speak.
- They don’t commandeer the conversation.
- Plan responses after others have finished speaking,
- Provide feedback, but don’t interrupt continuously.
- Analyze and ask open-ended questions.
- Take notes and document to avoid misquoting or misunderstanding
Nearly everyone has attended a meeting and noticed someone daydreaming, not paying attention, interrupting, talking over someone, or worse, commandeering the meeting, and not listening
When this occurs, we have failed to communicate. We typically then create unnecessary additional problems beyond the original concern due to miscommunication
When we observe how the most successful managers conduct themselves, these are the qualities that they repeatedly exhibit Spend twice as much time listening instead of talking! Don’t finish the sentences of others. Don’t live in a world of their own while others speak. They don’t commandeer the conversation. Plan responses after others have finished speaking, Provide feedback, but don’t interrupt continuously. Analyze and ask open-ended questions. Take notes and document to avoid misquoting or misunderstanding