Many times a procedure as its written isn’t what is actually taking place in a process, or what we assume is happening isn’t exactly the case either. When this occurs, the process has increased potential for unidentified risk and inefficiency When we “dig in” to a process we can then understand its current state, which […]
Active Listening
Active Listening Nearly everyone has attended a meeting and noticed someone daydreaming, not paying attention, interrupting, talking over someone, or worse, commandeering the meeting, and not listening When this occurs, we have failed to communicate. We typically then create unnecessary additional problems beyond the original concern due to miscommunication When we observe how the most […]