VOC
Voice of the Customer
It’s the perfect time to reassess your quality assurance program with respect to the voice of the customer, providing customers with best in class service/product quality
The “voice of the customer” is the term used to describe the stated and unstated needs or requirements of the customer
Are Quality Assurance actions timely, proactive, professional, and attentive, QA members are helpful, and knowledgeable?
Do Quality staff members engage the customer in a sincerely positive manner?
Are Quality areas clean, well organized and the equipment functional and calibrated?
When a customer rejects product, how well does QA handle those incidents?
Is there a sense of urgency for customer requests/inquiries?
VOC VOC VOC
Quality Assurance 2016 -Voice of the Customer
It’s the perfect time to reassess your quality assurance program with respect to the voice of the customer, providing customers with best in class service/product quality
The “voice of the customer” is the term used to describe the stated and unstated needs or requirements of the customer
Are Quality Assurance actions timely, proactive, professional, and attentive, QA members are helpful, and knowledgeable?
Do Quality staff members engage the customer in a sincerely positive manner?
Are Quality areas clean, well organized and the equipment functional and calibrated?
When a customer rejects product, how well does QA handle those incidents?
Is there a sense of urgency for customer requests/inquiries?
Quality Assurance 2016 -Voice of the Customer
It’s the perfect time to reassess your quality assurance program with respect to the voice of the customer, providing customers with best in class service/product quality
The “voice of the customer” is the term used to describe the stated and unstated needs or requirements of the customer
Are Quality Assurance actions timely, proactive, professional, and attentive, QA members are helpful, and knowledgeable?
Do Quality staff members engage the customer in a sincerely positive manner?
Are Quality areas clean, well organized and the equipment functional and calibrated?
When a customer rejects product, how well does QA handle those incidents?
Is there a sense of urgency for customer requests/inquiries?