Active Listening Nearly everyone has attended a meeting and noticed someone daydreaming, not paying attention, interrupting, talking over someone, or worse, commandeering the meeting, and not listening When this occurs, we have failed to communicate. We typically then create unnecessary additional problems beyond the original concern due to miscommunication When we observe how the most […]

In any organization, it’s the Quality Professionals’ job to make sure Management realizes what needs to be done to control Quality Often times they do not know exactly what is needed! They generally aren’t Quality professionals but are typically CEOs or CFOs, Production Managers, etc., and arrived at their current position with a very different […]

Stress Stress is a non-specific response of the body to any demand for change When we think the demands being placed on us exceed our ability to cope, we then perceive stress “People are disturbed not by a thing, but by their perception of a thing”- Epictetus Stress is difficult to define because it is […]